Professional Outsourcing Solutions for Call Center, Taxi Dispatch & Minicab
Professional Outsourcing Solutions including Customer Support, Call Center Services, Taxi Dispatch, Minicab Operator Support
About OPTEX Global Solutions
Who We Are
At Optex Global Solutions, we provide a skilled team of controllers and operators who are proficient in communication, deeply familiar with London and UK maps, and trained to manage transport for Special Education Needs (SEN) children with care and responsibility. Our operators know how to liaise effectively with council representatives, retain drivers by ensuring full schedules, and maintain professionalism in every conversation with clients and partners alike.
Our Mission
Our mission is to provide excellent customer service and reliable minicab outsourcing solutions that meet TFL and UK Transport standards. We deliver cost-effective, professional, and compliant operations that support taxi companies across London and the UK.
Our services
Taxi & Minicab Outsourcing Solutions
Taxi & Minicab Outsourcing Solutions
Taxi & Minicab Outsourcing Solutions
We provide skilled dispatchers and operators to manage taxi and minicab services across the UK. From airport transfers and school runs to full-day tours, our teams ensure smooth operations fully compliant with TFL and UK Transport standards.
Call Center & Customer Support
Taxi & Minicab Outsourcing Solutions
Taxi & Minicab Outsourcing Solutions
Our multilingual, 24/7 call center outsourcing services cover both inbound and outbound customer interactions. From bookings, inquiries, and complaints to client retention and feedback follow-ups, we ensure every customer receives professional, timely, and friendly support
Operations Management
Taxi & Minicab Outsourcing Solutions
Specialized Transport Support
We take care of critical operations such as control room monitoring, live job tracking, flight monitoring, and back-office administration. Our teams optimize driver schedules and resolve delays, helping you run seamless, cost-effective operations.
Specialized Transport Support
Professional Outsourcing Solutions
Specialized Transport Support
With expertise in Special Education Needs (SEN) transport, we coordinate vetted and trained drivers while liaising with council representatives. We ensure safe, reliable, and fully compliant SEN transport management tailored to community needs.
Professional Outsourcing Solutions
Professional Outsourcing Solutions
Professional Outsourcing Solutions
Beyond transport, we offer process outsourcing, data entry outsourcing services, and HR support. Our scalable teams help businesses streamline workflows, reduce overhead costs, and focus on growth.
Sales & Business Growth Support
Professional Outsourcing Solutions
Professional Outsourcing Solutions
Our outbound teams don’t just manage calls — they help businesses grow. We handle follow-ups, upselling, customer reactivation, and partner coordination, ensuring your company not only delivers excellent service but also maximizes revenue opportunities.
